As a patient, you are entitled to the following:

Respectful Care:

• Receive necessary care regardless of race, gender, origin, language, age, disability or source of payment
• Privacy during care, examinations, treatments and conversations with the physician and other healthcare providers
• from mental and physical abuse or harassment
• Have health care information provided in a manner and form that the patient can understand

Involvement in Care Decisions

• Make informed decisions about the care yourself or through an attendan
• Access to medical record & confidentiality
• All medical records will be treated as confidential by the staff. Exceptions are as required by law, transfer of care or third party administrator/insurance contract

Express Concern about Care or Billing

• Express any concerns regarding patient care
• We encourage the patient to communicate concerns or compliments to their consultant, the customer care assistants or any member of our staff
• Information on expected costs of treatment
• Examine your bill and receive an explanation of the charges regardless of the source of payment for your care

Patient's Responsibilities

As a patient, you have the following responsibilities:

Answer questions correctly

• Provide accurate health related information

Make sure you understand

• Ask questions to understand your treatment plan
• Read all medical forms thoroughly
• Ask for clarifications before signing the consent form
• Follow the treatment plan recommended by the healthcare provider

Help us serve you better

• Be considerate of the hospital’s personnel and property
• Observe facility policies and procedures, including those related to smoking, noise, and number of visitors